We will change "Term of Use" on September 3rd, 2020 into
https://www.nortonstore.hk/info/rules/terms/?lang_id=en
If the User is located in North or South America, "Symantec" means Symantec Corporation, which is a corporation registered in the State of Delaware with its main office at 350 Ellis Street, Mountain View, CA 94043 United States of America . If the User is located in Asia, including Japan and Oceania, "Symantec" means Symantec Asia Pacific Pte. Ltd., which is a corporation registered in Singapore that has its main office at 6 Temasek Boulevard, 11- 01, Suntec City Tower 4, Singapore 038986. If the User is located in Europe, Russia, the Commonwealth of Independent States (CIS), the Middle East, or Africa, "Symantec" means Symantec Limited at Ballycoolin Business Park, Blanchardstown Dublin 15, Ireland.
If the User is located in North or South America, "NortonLifeLock" means NortonLifeLock Inc., which is a corporation registered in the State of Delaware with its main office at 60 E. Rio Salado, Suite 1000, Tempe, AZ 85281 United States of America. If the User is located in Europe, Russia, the Commonwealth of Independent States (CIS), the Middle East, Africa, or Asia, including Japan and Oceania, "NortonLifeLock” means NortonLifeLock Ireland Limited at Ballycoolin Business Park, Blanchardstown Dublin 15, Ireland.
By executing an order, the User will submit to Symantec purchase, subscription, and/or registration of the relevant Provided Content based on the Terms, and the order must be processed and accepted by Symantec. SBT will transmit to the User correspondence that conveys the means of delivery of the Provided Content, and depending on the case, this transaction by the User will become complete when the User's payment was received, and acceptance by Symantec will go into effect.
By executing an order, the User will submit to NortonLifeLock purchase, subscription, and/or registration of the relevant Provided Content based on the Terms, and the order must be processed and accepted by NortonLifeLock SBT will transmit to the User correspondence that conveys the means of delivery of the Provided Content, and depending on the case, this transaction by the User will become complete when the User's payment was received, and acceptance by NortonLifeLock will go into effect.
Symantec and SBT will explicitly retain the right to refuse an order by the User or this transaction. In addition, in the event that this transaction has been established, Symantec and SBT can cancel or annul the relevant transaction by giving notification by SBT's prescribed method without bearing any liability or expense. In such a case, SBT will refund the User's payments that were already paid by the User for the service period for the Provided Content at that time, and in some cases, it will also cancel or restrict the right to access the relevant Provided Content. In the case of a sale reservation order, SBT will not charge the User for the User's order until preparations for sending the User's order are completed. Accordingly, in the event that the User's order or transaction is cancelled for any reason before sending, the User will not be charged.
NortonLifeLock and SBT will explicitly retain the right to refuse an order by the User or this transaction. In addition, in the event that this transaction has been established, NortonLifeLock and SBT can cancel or annul the relevant transaction by giving notification by SBT's prescribed method without bearing any liability or expense. In such a case, SBT will refund the User's payments that were already paid by the User for the service period for the Provided Content at that time, and in some cases, it will also cancel or restrict the right to access the relevant Provided Content. In the case of a sale reservation order, SBT will not charge the User for the User's order until preparations for sending the User's order are completed. Accordingly, in the event that the User's order or transaction is cancelled for any reason before sending, the User will not be charged.
The Provided Content that is displayed and/or referred to on the EC Store or information related to the Provided Content may be changed, it will not necessarily always be available for use, and it is not an offer by Symantec.
The Provided Content that is displayed and/or referred to on the EC Store or information related to the Provided Content may be changed, it will not necessarily always be available for use, and it is not an offer by NortonLifeLock.
Symantec recommends that the User stores, as a record for future reference, copies of the Terms and the order.
NortonLifeLock recommends that the User stores, as a record for future reference, copies of the Terms and the order.
In the event that the User is a new customer, before it becomes possible to execute an order, it may be necessary for the User to set up an account with Symantec and provide accurate information that includes an email address and telephone number that will serve as the User's contact information.
In the event that the User is a new customer, before it becomes possible to execute an order, it may be necessary for the User to set up an account with NortonLifeLock and provide accurate information that includes an email address and telephone number that will serve as the User's contact information.
Delivery dates and times that are stated in information from the EC Store and SBT are merely prospects, and SBT will not bear liability in a case in which delivery was delayed. In the event that the Provided Content was delivered to the User electronically or by telephone, it will not be packaged. In relation to the purchases of software and/or services, delivery for an order by the User will be by 30 days after the date when the User executed the order through the EC store immediately after Symantec accepted the order. For purchases by advance reservation associated with hardware or devices, delivery for an order by the User will be as stated in the document and/or confirmation mail that is provided to the User at the time of purchase. In the event that SBT cannot deliver a product and/or service within the relevant period, the User will be given the choice of (i) permitting extension of the delivery period, or (ii) cancelling the order and receiving a refund of the payment that was already paid for that order.
Delivery dates and times that are stated in information from the EC Store and SBT are merely prospects, and SBT will not bear liability in a case in which delivery was delayed. In the event that the Provided Content was delivered to the User electronically or by telephone, it will not be packaged. In relation to the purchases of software and/or services, delivery for an order by the User will be by 30 days after the date when the User executed the order through the EC store immediately after NortonLifeLock accepted the order. For purchases by advance reservation associated with hardware or devices, delivery for an order by the User will be as stated in the document and/or confirmation mail that is provided to the User at the time of purchase. In the event that SBT cannot deliver a product and/or service within the relevant period, the User will be given the choice of (i) permitting extension of the delivery period, or (ii) cancelling the order and receiving a refund of the payment that was already paid for that order.
For each product stated on the EC Store, Symantec grants a license to the User based on the relevant EULA. In addition, in the event that software manufactured by a third party is included, the terms of use for that software are to be complied with in addition to the aforementioned EULA. The User's methods of using products are stipulated by the relevant EULA and terms of use. Before using a product, it is necessary to read the clauses of the EULA and the terms of use, understand their content, and agree to that content. Please refer to the URL links below concerning the EULA and terms of use.
http://www.symantec.com/en/hk/about/profile/policies/eulas/
https://family.norton.com/web/terms_conditions.jsp?ULang=eng
For each product stated on the EC Store, grants a license to the User based on the relevant EULA. In addition, in the event that software manufactured by a third party is included, the terms of use for that software are to be complied with in addition to the aforementioned EULA. The User's methods of using products are stipulated by the relevant EULA and terms of use. Before using a product, it is necessary to read the clauses of the EULA and the terms of use, understand their content, and agree to that content. Please refer to the URL links below concerning the EULA and terms of use.
https://www.nortonlifelock.com/about/legal/repository
https://family.norton.com/web/terms_conditions.jsp?ULang=eng
In the event that a product was purchased or the valid period was extended for one year or more, if the product that was delivered differs from the product that was ordered, or if nonconformity with the agreement, such as a defect or damage, was discovered, the purchaser can return or exchange the product within 60 days after the date of purchase.
In the event that a product was purchased or the valid period was extended for one year or more, if the product that was delivered differs from the product that was ordered, or if nonconformity with the agreement, such as a program’s defect or damage, was discovered, the purchaser can return or exchange the product within 1 year after the date of purchase.
Even if it is a case in which return or exchange based on 7.1 is possible, in a case that falls under one of the items below SBT will be unable to accept return or exchange.
Even if it is a case in which return or exchange based on 7.1 is possible, in a case that falls under one of the items below SBT will be unable to accept return or exchange.
The User can purchase products only for the purpose of using them personally. The User cannot resell products for the purpose of profit, but it is possible to transfer products as gifts. In the event that a person who received a product as a gift will receive the support service by Symantec, it will be necessary to create and manage a Norton account. The relevant conditions will be applied to all cases in which a gift was received.
The User can purchase products only for the purpose of using them personally. The User cannot resell products for the purpose of profit, but it is possible to transfer products as gifts. In the event that a person who received a product as a gift will receive the support service by NortonLifeLock it will be necessary to create and manage a Norton account. The relevant conditions will be applied to all cases in which a gift was received.
The User may not alter, divide, or partially disassemble a Symantec product for provision, transfer, or resale to another party or for any other purpose. The User cannot, for any purpose whatsoever, separate a product's license key from the product and transfer it to a third party.
The User may not alter, divide, or partially disassemble a Norton product for provision, transfer, or resale to another party or for any other purpose. The User cannot, for any purpose whatsoever, separate a product's license key from the product and transfer it to a third party.
It is necessary for all products to first be purchased from Symantec or an authorized partner of Symantec. In the event that Symantec rationally judged that the User purchased a product from Symantec (or Symantec's authorized partner) by using an illegal payment method or by another method that is not permitted, Symantec will not bear an obligation to provide the User's continuous use of the relevant product and/or support service.
It is necessary for all products to first be purchased from NortonLifeLock or an authorized partner of NortonLifeLock In the event that NortonLifeLock rationally judged that the User purchased a product from NortonLifeLock (or NortonLifeLock 's authorized partner) by using an illegal payment method or by another method that is not permitted, NortonLifeLock will not bear an obligation to provide the User's continuous use of the relevant product and/or support service.
For a product that was purchased by a method that is not permitted or by otherwise going against a related provision of the EULA, Symantec and SBT have the authority to, at their own discretion, refuse the relevant order or transaction and/or invalidate the relevant product.
For a product that was purchased by a method that is not permitted or by otherwise going against a related provision of the EULA, NortonLifeLock and SBT have the authority to, at their own discretion, refuse the relevant order or transaction and/or invalidate the relevant product.
Within the scope that is permitted under applicable laws, Symantec and SBT explicitly deny all types of guarantees, irrespective of whether they are explicit or implicit, and this denial includes but is not limited to guarantees of marketability, eligibility for a specific purpose, or non-infringement of intellectual property rights. Within the scope that is permitted under applicable laws, Symantec and SBT will not make any guarantees about the following matters: (i) the fact that the Provided Content and/or the EC Store fulfill the User's requirements; (ii) the fact that the Provided Content and/or the EC Store will not be interrupted, that they are timely, that they are safe, or that there will be no errors; (iii) the fact that the results that will be obtained through purchase of the Provided Content and/or use of the EC Store are accurate and can be trusted; (iv) the fact that the Provided Content that was purchased by the User and/or information that was obtained through the Provided Content and/or the EC Store will meet the User's expectations; or (v) the fact that errors in the Provided Content and/or the EC Store will be corrected. Symantec and SBT will not guarantee third-party products.
Within the scope that is permitted under applicable laws, NortonLifeLock and SBT explicitly deny all types of guarantees, irrespective of whether they are explicit or implicit, and this denial includes but is not limited to guarantees of marketability, eligibility for a specific purpose, or non-infringement of intellectual property rights. Within the scope that is permitted under applicable laws, NortonLifeLock and SBT will not make any guarantees about the following matters: (i) the fact that the Provided Content and/or the EC Store fulfill the User's requirements; (ii) the fact that the Provided Content and/or the EC Store will not be interrupted, that they are timely, that they are safe, or that there will be no errors; (iii) the fact that the results that will be obtained through purchase of the Provided Content and/or use of the EC Store are accurate and can be trusted; (iv) the fact that the Provided Content that was purchased by the User and/or information that was obtained through the Provided Content and/or the EC Store will meet the User's expectations; or (v) the fact that errors in the Provided Content and/or the EC Store will be corrected. NortonLifeLock and SBT will not guarantee third-party products.
Depending on the country and the jurisdiction, including the member countries of the European Economic Area, limitation or denial of liability for compensation for incidental damage or consequential damage may not be allowed, and the limitation or denial below may be applied to the User. Within the maximum scope that is permitted under applicable laws, and irrespective of whether or not the relief stipulated in this document carries out its essential purpose, Symantec and SBT will not bear liability to the User for the following matters in any case: (a) lost profit or loss of data caused by provision of the Provided Content and/or the EC Store; (b) loss of use or lack of availability of a computer device, non-delivery of a message, or a transmission error caused by use or unavailability of the Provided Content and/or the EC Store; or (c) special damage, consequential damage, indirect damage, or other similar loss or damage. In any case, the liability of Symantec and SBT will be limited to a maximum of the amount that the User paid for the relevant Provided Content.
Depending on the country and the jurisdiction, including the member countries of the European Economic Area, limitation or denial of liability for compensation for incidental damage or consequential damage may not be allowed, and the limitation or denial below may be applied to the User. Within the maximum scope that is permitted under applicable laws, and irrespective of whether or not the relief stipulated in this document carries out its essential purpose, NortonLifeLock and SBT will not bear liability to the User for the following matters in any case: (a) lost profit or loss of data caused by provision of the Provided Content and/or the EC Store; (b) loss of use or lack of availability of a computer device, non-delivery of a message, or a transmission error caused by use or unavailability of the Provided Content and/or the EC Store; or (c) special damage, consequential damage, indirect damage, or other similar loss or damage. In any case, the liability of NortonLifeLock and SBT will be limited to a maximum of the amount that the User paid for the relevant Provided Content.
Symantec will not bear liability for nonperformance due to an unexpected situation or a reason beyond Symantec's rational control, including but not limited to natural disaster, war (irrespective of whether or not it was declared), riot, embargo, action by civil or military authorities, terrorist attack or possibility of a terrorist attack, fire, flood, accident, strike, lockout, failure of a public or private telecommunication network or infrastructure, or insufficiency of transportation, equipment, fuel, energy, labor power, or raw materials. In a case of such a delay, Symantec will be exempted from performance within the scope in which the delay or failure is occurring due to the relevant reason.
NortonLifeLock will not bear liability for nonperformance due to an unexpected situation or a reason beyond NortonLifeLock’s rational control, including but not limited to natural disaster, war (irrespective of whether or not it was declared), riot, embargo, action by civil or military authorities, terrorist attack or possibility of a terrorist attack, fire, flood, accident, strike, lockout, failure of a public or private telecommunication network or infrastructure, or insufficiency of transportation, equipment, fuel, energy, labor power, or raw materials. In a case of such a delay, NortonLifeLock will be exempted from performance within the scope in which the delay or failure is occurring due to the relevant reason.
The User is to understand that, for the Provided Content and related technical data and services, if technology subject to restriction (collectively referred to as the "Technology Subject to Restriction") will be imported or re-exported, it may be necessary to obey the United States' laws related to imports and exports, particularly the Export Administration Regulations (EAR), and the laws of each country. The User is to agree to comply with all related laws and to not export the Technology Subject to Restriction to a country, organization, or individual that violates the laws of the United States or for which permission for export or other government approval is required and that will be subject to such prohibition. For all of the Technology Subject to Restriction, export or re-export to Cuba, North Korea, Iran, Syria, and Sudan, and countries subject to trade sanctions, including Afghanistan and Iraq, is prohibited. Use or realization of Symantec's Provided Content in relation to activities including but not limited to designing, developing, manufacturing, training, or testing chemical substances, biological substances, nuclear substances, or missiles, drones, or vehicles for space-launching that can transport weapons of mass destruction is prohibited according to the laws of the United States.
The User is to understand that, for the Provided Content and related technical data and services, if technology subject to restriction (collectively referred to as the "Technology Subject to Restriction") will be imported or re-exported, it may be necessary to obey the United States' laws related to imports and exports, particularly the Export Administration Regulations (EAR), and the laws of each country. The User is to agree to comply with all related laws and to not export the Technology Subject to Restriction to a country, organization, or individual that violates the laws of the United States or for which permission for export or other government approval is required and that will be subject to such prohibition. For all of the Technology Subject to Restriction, export or re-export to Cuba, North Korea, Iran, Syria, and Sudan, and countries subject to trade sanctions, including Afghanistan and Iraq, is prohibited. Use or realization of NortonLifeLock’s Provided Content in relation to activities including but not limited to designing, developing, manufacturing, training, or testing chemical substances, biological substances, nuclear substances, or missiles, drones, or vehicles for space-launching that can transport weapons of mass destruction is prohibited according to the laws of the United States.