Shopping Help

*For customers with order numbers beginning with AP or NP
This page is to inform you about AutoRenewal Service for order numbers starting with NSHK.
If you have an order number that begins with AP or NP, please check our Support page.

Norton Automatic Renewal Service

What would happen if your Norton protection expired?
With Automatic Renewal Service, you never have to find out.

Key Benefits

Simplifies your life; your Norton subscription is automatically renewed every year without any action required by you.
Saves time and reduces stress, you don't have to worry about remembering to pay for your subscription before it expires.
Receive free updates to your Norton product when new versions are released. You are entitled to the latest features and performance improvements in the most recent version of your Norton product, during your service period. Check for free updates to your product at the Norton Update Center.
https://updatecenter.norton.com/
Get uninterrupted protection against viruses, hackers, and the latest online threats.
Opt-out of Norton Automatic Renewal Service at any time.
https://www.nortonstore.hk/en/customer_login

How it works?

Norton Automatic Renewal Service is available to all customers who purchase eligible Norton products online. You may check whether you are signed-up for Norton Automatic Renewal Service at any time in Norton Store.
https://www.nortonstore.hk/en/customer_login

Once registered, Norton Automatic Renewal Service keeps you continuously protected by conveniently billing the credit card before your subscription expires. Shortly before your product subscription expires and before any payment is billed, you will receive an email notification to alert you that your product subscription will be automatically renewed for another year of coverage. You will be charged the then current renewal subscription fee. You may cancel your enrollment in the Norton Automatic Renewal Service at any time.
https://www.nortonstore.hk/en/customer_login

How to check if I am signed-up for Norton Automatic Renewal Service?

You may check whether you are signed-up for Norton Automatic Renewal Service at any time in Norton Store.
https://www.nortonstore.hk/en/customer_login
Click the Automatic Renewal option on the top menu to view whether any of your Norton products are registered in the Norton Automatic Renewal Service. If you do not see the Automatic Renewal option then you do not have any products registered in the Norton Automatic Renewal service for this Order Number.

How to update my product with new product features and improvements?

You are entitled to the latest features and performance improvements in the newest version of your Norton product, during your service period. Check for free updates to your product at the Norton Update Center.
https://updatecenter.norton.com/

How to cancel Norton Automatic Renewal Service?

You may cancel your registration in the Norton Automatic Renewal Service at any time.
https://www.nortonstore.hk/en/customer_login

Turning off the auto-renewal feature may leave you unprotected from dangerous online threats unless you renew your subscription manually. You can renew your subscription manually by following the renewal prompts provided by the product.

Enrollment Information

Norton Automatic Renewal Service is currently included with the purchase of subscription renewals and downloadable versions of eligible Norton products, when the purchase is made with credit card.

How do I know if I am enrolled in Norton Automatic Renewal Service?

You can verify Automatic Renewal enrollment by signing in to Norton Store.
https://www.nortonstore.hk/en/customer_login
Additionally, prior to processing your Automatic Renewal annual subscription, we will send you an email reminder.

Payment and pricing information

By enrolling in the Norton Automatic Renewal Service, you authorized NortonLifeLock to automatically charge the then current renewal subscription fee to your credit card prior to expiration of your product subscription. You will receive a pre-billing notification by email shortly before your subscription expires and before any payment is billed to alert you that your product subscription will be automatically renewed.

Account renewal notifications or updates

You will receive a notification shortly before your subscription expires and before any payment is billed to alert you that your product subscription will be automatically renewed. Norton Automatic Renewal Service provides continuous protection updates and new product features as they become available throughout your product subscription period, helping to keep your computer protected against the latest Internet threats and risks. For eligible updates please go to: https://updatecenter.norton.com/

Frequently Asked Questions

Q：What is Norton Automatic Renewal Service?: A：Norton Automatic Renewal Service is a fast and convenient way to stay protected from emerging Internet threats by automatically renewing subscriptions for eligible Norton products before they expire.
Q：Why is NortonLifeLock deploying the Norton Automatic Renewal Service program?: A：As our customers continue to rely on us to keep them protected from the rapid evolution of Internet threats, Norton Automatic Renewal Service helps ensure that customers have the most up to date protection year after year.
Q：How do I update my product with new product features and improvements?: A：As a Norton subscription customer, you deserve the most current protection available. You are entitled to download the latest features and performance improvements in the newest version of your Norton product. Check for free updates to your product at the Norton Update Center.
https://updatecenter.norton.com/
Q：Are all NortonLifeLock customers eligible for Automatic Renewal?: A：Automatic Renewal is currently offered with the purchase of subscription renewals and downloadable versions of eligible Norton products, when the purchase is made with credit card.
Q：How do I enroll for Automatic Renewal?: A：Automatic Renewal is currently offered with the purchase of subscription renewals and downloadable versions of eligible Norton products, when the purchase is made with credit card.
Q：How do I know if I am enrolled in Automatic Renewal?: A：Customers can verify Automatic Renewal enrollment by signing in to Norton Store.
https://www.nortonstore.hk/en/customer_login
Additionally, prior to processing Automatic Renewal fees, we will send customers an email reminder.
Q：How do I cancel Norton Automatic Renewal Service?: A：You may cancel your Automatic Renewal registration by signing in to Norton Store.
https://www.nortonstore.hk/en/customer_login
Do this before the specified billing date in the Automatic Renewal email notification to avoid an automatic charge.
Turning off the auto-renewal feature may leave you unprotected from dangerous online threats unless you renew your subscription manually. You can renew your subscription manually by following the renewal prompts provided by the product.
Q：Since Automatic Renewal is processed before my subscription expires, will I lose any subscription time?: A：No - a full 12 months of subscription time is credited to your product once a successful automatic renewal is confirmed.
For example: if you have 20 days of subscription time remaining on the day automatic renewal is scheduled, you will receive a total of 12 months plus 20 days.
Q：How do I know if my subscription is automatically renewed?: A：Once automatic renewal is successful, you will receive an email confirmation that provides the order details; and your subscription is also extended by 12 months.
You may verify this by viewing the subscription status in your Norton product.
Q：Will my subscription really expire or is there a 'grace' period?: A：If you cancel your Automatic Renewal enrollment, your subscription will expire unless you manually renew your subscription.
You will be reminded by your product to manually renew your subscription. The reminder starts 30 days prior to subscription expiration.
There is no expiration grace period.
Q：What if I do not cancel my enrollment in time?: A：If you cancel your enrollment after the specified billing date in the Automatic Renewal email notification, then the automatic billing would have already occurred and your subscription is renewed and your cancellation would apply for the next subscription period.